Fulfilment & Shipping FAQ
How does on-demand production work?
Every Bullfrog Prints product is made to order by our print-on-demand production partners. Nothing is held in stock — your item is printed, finished, and packaged specifically for you after you place your order. This allows us to offer a wide range of designs without overproduction or waste.
How long does processing take before my order ships?
Most orders are processed and dispatched within 2–5 business days of payment confirmation. Complex or multi-item orders may take slightly longer. Processing time is separate from transit time — please allow for both when estimating your delivery date.
How long does shipping take?
Once dispatched, standard shipping within Canada typically takes 5–14 business days in transit, depending on your province and the carrier. Total estimated delivery time from order date is roughly 7–19 business days. Delivery times can vary, especially during peak seasons or weather events.
Do you ship outside Canada?
At this time, we ship to Canadian addresses only. We hope to expand to additional markets in the future — stay tuned!
Is shipping included in the price?
Yes. Shipping costs are included in the product price. However, some items are fulfilled outside Canada, and shipping included in the price does not mean that border-related handling fees are included. Please see below.
Why might my parcel cross the border or have a handling fee on delivery?
Some of our items are produced and shipped by fulfilment partners outside Canada, so those parcels cross the border before reaching you. Customers have had to pay handling fees upon delivery for some of these shipments. We're sorry for the unexpected cost and frustration this has caused.
We're working on a domestic fulfilment partner solution for these items. This is still in progress, and we don't have a confirmed timeline to share. In the meantime, some items will continue to ship from outside Canada.
If you've been charged a handling fee, please email hello@bullfrogprints.ca with your order number and a copy of the fee notice so we can review your shipment.
Will my order arrive in one parcel?
Not necessarily. We work with multiple fulfilment partners, and different products in your order may be produced and shipped from different facilities. If your order contains items fulfilled by more than one partner, you may receive separate parcels arriving at different times. You will receive individual tracking numbers for each shipment.
How do I track my order?
Once each parcel ships, you will receive a tracking number by email. Use that number on the carrier's website to follow your shipment. If you ordered multiple items and they ship separately, you will receive one tracking number per parcel. Please allow a few hours after receiving the email for tracking to become active.
Can I change my shipping address after ordering?
Address changes must be requested as soon as possible — ideally within a few hours of placing your order, before production begins. Once an item has entered production or shipped, we cannot guarantee an address change is possible. Email us at hello@bullfrogprints.ca right away with your order number and the corrected address.
Can I cancel my order?
Because production begins shortly after an order is placed, cancellation requests must be made as quickly as possible. We cannot guarantee cancellation once an item is in production or has shipped. Please contact us immediately at hello@bullfrogprints.ca if you need to cancel.
What is your return and refund policy?
Because all products are made to order, all sales are final — with the following exceptions:
- Defective or damaged items — contact us within 30 days of delivery with your order number and a photo of the issue.
- Wrong item received (incorrect product, size, or design) — same process as above.
- Lost in transit — contact us within 30 days of the estimated delivery date.
For change-of-mind returns, we may issue store credit for unworn, unwashed items in original condition, returned within 30 days of delivery. Return shipping is the customer's responsibility. Please email us before sending anything back so we can confirm eligibility and provide return instructions.
My order arrived damaged or incorrect — what do I do?
We're sorry to hear that! Please email hello@bullfrogprints.ca within 30 days of delivery with:
- Your order number
- A clear photo of the issue
- A brief description of what went wrong
We will work with our production partner to resolve the issue as quickly as possible.
How do I contact Bullfrog Prints Canada?
The best way to reach us is by email at hello@bullfrogprints.ca. You can also use the contact form on our website. We typically respond within 1–2 business days.